Phone Number for Service
(1 viewing) (1) Guest
  • Page:
  • 1
  • 2

TOPIC: Phone Number for Service

Phone Number for Service 07 Sep 2011 21:44 #7353

  • Selbydo
  • ( User )
  • OFFLINE
  • Fresh Boarder
  • Posts: 7
  • Karma: 0
My Home Patrol has been updated to latest 2.1 software and so has the Sentinel.
The unit no longer receives any signal.
I have tried turning the HP off and back on with no results.
The HP worked fine before upgrade and there was no error message when the unit was upgraded
I believe I need to send this unit in for service
Thanks
David Selby,D.O.
David Selby, D.O.

Re:Phone Number for Service 07 Sep 2011 23:36 #7355

  • John
  • ( Moderator )
  • OFFLINE
  • Administrator
  • Posts: 678
  • Karma: 3
Check ATTN.... probably that or Range changed

Re:Phone Number for Service 11 Sep 2011 20:34 #7403

  • Kegan36604
  • ( User )
  • OFFLINE
  • Junior Boarder
  • Posts: 31
  • Karma: 0
Try everything you can think of before returning it to service. You can expect 30+ days for repair. Mine has been in twice already.

Re:Phone Number for Service 11 Sep 2011 21:12 #7404

  • spec5
  • ( User )
  • OFFLINE
  • Expert Boarder
  • Pershing Professional
  • Posts: 86
  • Karma: -1
You said you updated but did you ever write the database to the HP-1 after the updated to the latest version?

Selbydo wrote:
My Home Patrol has been updated to latest 2.1 software and so has the Sentinel.
The unit no longer receives any signal.
I have tried turning the HP off and back on with no results.
The HP worked fine before upgrade and there was no error message when the unit was upgraded
I believe I need to send this unit in for service
Thanks
David Selby,D.O.
Pershing Professional

Re:Phone Number for Service 17 Sep 2011 12:17 #7519

  • Selbydo
  • ( User )
  • OFFLINE
  • Fresh Boarder
  • Posts: 7
  • Karma: 0
Thanks for the reply's
I have attn off and the squelch set to 0 and have tried different antenna's
The radio will not even pick up the National Weather Service broadcast
I need to know a phone number to call to send the radio back for repair

Thanks
David Selby, D.O.

Re:Phone Number for Service 17 Sep 2011 12:20 #7520

  • Selbydo
  • ( User )
  • OFFLINE
  • Fresh Boarder
  • Posts: 7
  • Karma: 0
spec5
Yes I did write to the HP1 and verified in the menu it is the latest version
David Selby, D.O.
  • Page:
  • 1
  • 2
Time to create page: 0.19 seconds