There, you will enter your scanner information. Once we receive that information, we will reserve a return unit for you and send you a link to put in your shipping address. This link will allow you to print the UPS prepaid shipping label to send your scanner(s) back to us. If we do not have inventory ready, we will send you an email to let you know this…just keep using your scanner until you get another email from us that has the UPS link.
Once we get confirmation from UPS that they have received your package, we will immediately ship a replacement scanner back to you. The scanner we send to you will either be one that has been returned from one of our distributors or from a previous return. In either case, it will be screened at every step of the rework process for any physical or other damage or defect and will be rejected from the program if anything is not perfect.
We are confident enough in our rework and screening process that we are extending our normal 1-year warranty to 3 years for all scanners subject to this campaign.
We expect that most people who use this program will have a replacement scanner in their hands within 1-4 days of when UPS receives their scanner for shipment to us.
Some very important notes:
Do not send any accessories other than the MicroSD card back with your scanner. The scanner we are shipping to you will have only the MicroSD card (installed) and no other accessories. If you do send some or all of your accessories, it could take several weeks for us to find them and send them back to you.
Send your scanner back within 5 days of filling out the UPS form. After 5 days, we will remove the reservation from the units we set aside for you and use them to fulfill other requests. Your replacement units will then ship subject to availability once we receive the UPS shipping notification.
If you are a dealer returning unopened inventory or a mix of opened and unopened, your instructions are slightly different. For unopened inventory, we will request only a count of how many units you are returning. You should keep these units unopened and return them to us under the program. Opened inventory should be treated as above, and returned with no accessories other than the MicroSD card.
If you want your original scanner returned to you, DO NOT USE THE ABOVE LINK. Instead, use our normal repair process. Instructions for using this process are at repair.uniden.com/repairInstruct.cfm. The repair process will take from 3-6 weeks, depending on the current workload when your scanner arrives.
This campaign only applies to BCD536HP scanners with a serial number ending in 38002600 or lower, and which exhibit the problem of a high level of noise when using headphones. Do not return your scanner if it does not have the problem.